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Interaction client web edition download
Interaction Client. Web Edition and Mobile Web Edition. Installation and Configuration Guide. Interactive Intelligence Customer Interaction Center® (CIC). R3. Last updated March 9, (See Change Log for summary of changes.) Abstract. This installation guide provides both detailed steps for installing Interaction. Interaction Client® Web Edition Help. Important: Customer Interaction Center ( CIC) supports several interaction management client applications. This documentation uses the term "CIC client" to refer to these applications, which include Interaction Connect, Interaction Desktop, and Interaction Client Web Edition. CIC client. Purpose. The purpose of this document is an introduction to the Interaction Client Web Edition (From here on referred to as ICWE) for use with a remote number. A remote number is defined as a phone which is not managed by CSUs VoIP servers. This can include any mobile phone, including CSU issued mobiles.
Interaction Client Web Edition. Printable Help. Interactive Intelligence Customer Interaction Center® (CIC). R1. Last updated October 7, Abstract. This document is a printable version of the Interaction Client Web Edition online help. It explains how to start and exit, configure and use Interaction Client. Online help . IC and Interaction Client are abbreviated terms indicating the core Customer Interaction Center™ (CIC) product from Interactive Intelligence®, and used for internal Education Services purposes only. © Interactive Intelligence, Inc. One unified desktop. Manage, track, and queue multichannel interactions (calls, Salesforce Email- to-Case queue objects, web chats, callbacks and generic objects) across systems with a single agent desktop application. By embedding call control, users can make, take, and manage calls – with features for click to dial.
1 Dec The power of the Interaction Client is now mobile. For users who do not have access to the client on their computer or need to access the client from a location where it is not available, the Interaction Client Web Edition is an excellent alternative. It provides basic client functionality including call. 15 Dec Web Client/Interaction Client Web Edition – This was the first version of a web- based Interaction Client. It had a similar look and feel to the installed client, but wasn't really able to match the functionality of it. It made its first appearance in late IC (maybe ?), but was finally retired as of CIC R4.